Returns & Refund Policy

Returns and Refunds:

1. We do not accept returns or offer refunds for consumable products.
2. Once a consumable product has been purchased, it cannot be returned or refunded, unless it arrives damaged or defective.

 

Damaged or Defective Products:

1. If a consumable product arrives damaged or defective, customers must contact our customer service team within 7 business days of receiving the product.
2. Customers may be required to provide photographic evidence of the damage or defect.
3. Upon verification, customers may receive a replacement product or a refund for the damaged or defective item.

 

Contact Us:

1. For inquiries or assistance regarding damaged or defective products, customers can reach out to our customer service team at hello@bwellness.co.za / +27 82 069 9481.

 

Please note that our return and refund policy for consumable products is final and non-negotiable.